Orders

When will I receive my order?

All orders are processed within 1-3 business days. From the shipping date, you can expect your order within 3-5 business days or 1 to 3 business days express shipping, depending on carrier availability and location. In some cases, faster delivery is also possible.

What if my order contains missing or defective products?

For missing or incorrectly delivered items, please contact us using the contact form.
Please include your order number and send us proof. We will address the issue and find a solution as quickly as possible.

How do I know that my order has been successfully submitted?

You will receive an email confirmation with the order number and details of your purchase.

I would like to change my order. What should I do?

A change to your order is possible until 12:00 p.m. on the day following your order at the latest. You can contact us using the contact form to request a change.

Can my order be delivered to an address other than my credit card billing address?

Yes, of course. Make sure you provide the correct information during checkout and check that there are no typos in your desired address.

How can I track my order?

You can easily track your order using the “Track Order” menu item by entering the tracking number.

Payments

Which payment options are accepted?

We accept four major credit cards (MasterCard, Visa, AmericanExpress and Discover), as well as TWINT.

How do I pay with TWINT?

TWINT is the easiest way to pay online in Switzerland. When you have placed all the items in your shopping cart and would like to complete the transaction, you can click on the "TWINT" button. You will then be redirected to the TWINT website. Be sure to enter your correct details to ensure quick and hassle-free payment processing.

Shipment

How long does it take until I receive my package?

All orders are processed within a maximum of 2 working days. From the shipping date, you can expect your order within 3-5 business days or 1 to 3 business days with Express Shipping, depending on carrier and location availability. In some cases, faster delivery is also possible.

Mongeour does not offer the option of a refund for items purchased on sale or at a discounted price. These items can only be exchanged for another item or redeemed for store credit.